Privacy Policy

This privacy policy sets out how Tang Hall Community Centre uses and protects any information that you give Tang Hall Community Centre either via this website, by phone, by post or in person.

Tang Hall Community Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, by phone, by post or in person then you can be assured that it will only be used in accordance with this privacy policy.


Tang Hall Community Centre may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.

You are welcome to change the way you receive information from us at any time by contacting us in writing at:



Post: Tang Hall Community Centre, Fifth Avenue, York, YO31 0UG


What we collect

We may collect the following information:

  • Name
  • Job title (where relevant, e.g. for service providers)
  • Contact information including email address, postal address and phone number
  • Demographic information such as postcode, preferences and interests
  • Records of volunteer hours you’ve given
  • Records of events, training or groups you’ve attended


If you are a volunteer at Tang Hall Community Centre, we will also need to collect the following information from you:

  • Emergency contact details
  • Health details
  • Criminal records (where relevant)

We need to collect this data to ensure your safety while participating in sessions run by or at Tang Hall Community Centre, and also for the safety of others around you.


We may also need to collect the following information in order to report back to funders regarding the demographics of project participants:

  • Date of birth
  • Gender


Why we collect your personal data

We require this information to enable us to contact you for the following reasons:

  • If you are attending an event, volunteer session or group at Tang Hall Community Centre, we may need to contact you regarding any changes or cancellation of the event (ie change of location, time etc., staff absence or sickness)
  • To obtain feedback from you as a user of Tang Hall Community Centre’s services

We will only contact you according to your contact preferences, and will only use your data for the purposes it was collected for.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Administration purposes such as attendance registers and internal record keeping. This is to enable Tang Hall Community Centre to fulfil obligations to report back to funders regarding number of people engaged with the project, participant demographics including the geographical areas participants came from.
  • We may use the information to improve our projects and services.


Controlling your personal information

Under General Data Protection Regulation (GDPR), we must have your consent to contact you and store your personal information.

All new contacts (business contacts, supporters, volunteers, friends and event attendees) will be asked to give their consent regarding contact preferences through an opt-in form as part of their initial registration, either online through the website or via a paper form.

This will let you decide when and by which communication channels we contact you.


You can change your contact preferences any time by contacting us in writing at:


Post: Tang Hall Community Centre, Fifth Avenue, York, YO31 0UG



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All personal contact details are stored securely on a password protected server, and on a password protected CRM database. The date consent was given, how consent was given (ie via email, on application form etc) and which member of staff processed the consent will be recorded.

The password protected data is stored securely on Google Drive, and only accessed via password protected accounts. 

Where consent is not given to store any personal information, all records will be deleted/destroyed. This includes all paper records (e.g. attendance forms, feedback forms) and electronic records (e.g. excel spreadsheet, CRM database and any email history).

Where consent is not given to store a certain type of personal information (i.e. email address or phone number), all records containing this information will be deleted/destroyed. This includes all paper records (e.g. attendace forms, feedback forms) and electronic records (eg. excel spreadsheet, CRM database and any email history).

Consent will be renewed every two years from the date of initial consent.

Data will be kept for one year from the end of a project or event, and end of contract agreement for contractors and customers. In cases where funders require us to keep project participant details for a longer length of time, consent to do so will be gained from participants.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required to send it to relevant funders, or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Tang Hall Community Centre, Fifth Avenue, York, YO31 0UG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.